Is your organization ready for digital transformation?
If yes, then Are you reshaping your customer value
proposition?
• How are you engaging with customers to
understand their needs and expectations – and
how they are changing in the digital environment?
• How do mobile and online technologies change the
way you can engage with and create new value for
your customers?
• How will you drive the digital agenda in your
industry rather than having it imposed on you by
competitors?
BY
MACHEULA MONICA
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