TRY
IT
You
can’t motivate someone who can’t hear you. If what you’re saying is bouncing
off their psychological armor, it makes little difference how good you are at
saying it. You are not being heard. Your people have to hear you to be moved by
you. In order for someone to hear you, she must first be heard. It doesn’t work
the other way around. It doesn’t work when you always go first because your
employee must first appreciate that you are on her wavelength and under- stand
her thinking completely.
ZAITUNI
BACHUBIRA
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